What is your ABN and USI?
ABN: 43 905 581 638
USI/SPIN: 43 905 581 638 021
Can I pay by EFT?
No. Since the introduction of SuperStream, employers need to pay using a SuperStream-compliant system. These systems allow you to make multiple super payments into different funds, with just one transfer.
Do I need an employer number with mobiSuper?
No. You don’t need to be registered with us in order to make a payment. We don't have employer numbers. Just leave the employer ID section blank.
What if my employee’s super contribution is returned?
As part of Payday Super, there will be improvements to the error messages that will accompany returned super payments. But you can check by:
Verifying that the employee’s details are correct on your payroll system (their name, date of birth)
Check that the employee’s super details are correct. Have they changed super funds since their last pay run?
Cross check your Single Touch Payroll (STP) data is accurate
Check if the super fund’s name, ABN and USI are correct. For mobiSuper, our fund details are:
Fund name: mobiSuper
ABN: 43 905 581 638
USI/SPIN: 43 905 581 638 021
Check the employee’s member number is correct. We provide all members a pre-filled nomination form, ask your employee to log into their mobiSuper account to email you a copy of this.
Check the SG rate and amounts applied are correct.
Why can’t I see your fund name on my payroll system?
Our fund name may appear as “Professional Super / Student Super / Cruelty Free Super / Mobi Super (The Trustee for ONESUPER)” on your payroll system.
It appears as this because these funds all operate from the same sub-fund, Professional Super. If your employee is a member of one of these funds, this is the correct fund to choose in the drop down menu on your payroll system.
You may need to add the super fund to your super list before it is added as an option for your employees. If you have troubles with this, contact your payroll provider.
The fund details aren’t working, what do I do?
Check our super fund’s details are correct and haven’t been updated - check the super fund name, ABN and USI.
Fund name: mobiSuper
ABN: 43 905 581 638
USI/SPIN: 43 905 581 638 021